You can refund customers and send a refund receipt in just a few clicks.
The refund button in the top right corner will ONLY appear if the job status is 'Paid'
How to refund a customer & send a refund receipt:
- Navigate to the job that you need to refund
- Click on 'Refund' top right
- Fill out the refund amount
- You can do partial refunds
- Click on 'Confirm'
- The job status will change to 'Refunded' if a full refund was issued or 'Partially Refunded' if a partial refund was issued
- Click 'Send refund receipt' to send the refund receipt to the customer
Considerations:
- Giving a partial refund will allow to refund the customer again until a full refund has been issued
- You can see the refund receipt email in Settings -> Booking forms & Communication -> Email communications -> Refund receipt
- Refunds go back to the payment method selected or showing under the payment details section
Relevant articles:
Need help with refunds? Email us at help@maidily.com - we're always here to help!
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