Encountering glitches and/or errors

If you encounter any errors or glitches inside of Maidily like:

• Numbers not loading up
• Pictures glitching
• 404 or 501 error pages
• Pages not loading
• Credit card payments not processing
• Jobs not recreating for the next service date if they are recurring
• Not being able to update your account information
• Not being able to save a new customer or a new job
• Not being able to edit a customer or a job

Our support process:

• A support ticket will be created for you automatically once an email is sent to help@maidily.com
• You will receive an automatic email notifying you of the opened ticket
• Someone from our team will reach out to you as soon as possible
• The ticket will be used to track communication around the issue/question
• Once the issue is resolved the ticket will be marked as 'Resolved'
• You will receive an email once the ticket is marked as 'Resolved'
• 48-72 hours after marking the ticket as 'Resolved' the ticket will move to 'Closed'
• You can reopen any ticket by replying back to the emails