Payment preauthorization

Created by Maidily Support, Modified on Fri, 20 Jun at 9:08 PM by Maidily Support

Turning on Payment preauthorization will automatically place a hold on any new jobs being creating inside of Maidily or any new jobs that come in through the our online booking form.

The hold on the customer's card for the total amount will last for 7 days
After 7 days the hold will expire
You will have the option to place the hold again after expiration

A Stripe or Square integration is REQUIRED for payment preauthorization to work

How to turn on payment preauthorization:

Turn on Payment preauthorization from Settings -> General - Booking and Pricing section

Pre-authorization payment details text on the booking form:

Turning on payment preauthorization will show this text on the booking forms

If a hold fails to be placed on the customer's card at checkout a preauthorize payment failure message will appear - the booking will not be submitted

Pre-authorization payment details text on the quote accept/reject form:

Turning on payment preauthorization will show this text on quote accept/reject form

If a hold fails to be placed on the customer's card while accepting a Quote a preauthorize payment failure message will appear - the quote will not be accepted

Payment preauthorization appearing in the job details section:

When payment preauthorization is activated you will see a new section on your job details page called 'Preauthorize payment'

Payment preauthorization does NOT apply to future jobs for recurring subscriptions and must be triggered manually

Considerations:

'Preauthorize payment' status will automatically be set to 'Active' for bookings made through our booking iframe or newly created (manual) jobs in Maidily
Once the job is charged the status will change to 'Released' and funds will be released to you
Changing the job total OR switching cards will reset the 'Preauthorize payment' button
When creating a job - if the automatic hold fails you will see a message appear and you will not be able to create the job using the selected card for payment
Payment preauthorization applies to customers paying an invoice online
A Quote will not be accepted if the payment preauthorization fails

Have questions? We have answers! help@maidily.com