Customers changing their booking date/time from the portal

Created by Maidily Support, Modified on Fri, 20 Jun at 8:53 PM by Maidily Support

Customers can change their booking details from the portal and choose whether those changes will apply to:

Here's how it looks from the customer's perspective:

When a customer changes their booking details for their service, they will be prompted by this pop up

Customer's changing the day/time to an unavailable day/time will prevent the customer from being able to make that change within the portal

Considerations:

Changes the customer makes will be reflected in your Maidily account
You will receive email notifications for date/time changes
Customer's will not be able to reschedule their service for dates on which the assigned tech/team is not available

Confused about how our portal works? Email us for help at help@maidily.com